Our "Clean & Safe" promise

Sanitary measures:

- The frequency of disinfectant cleaning has been reinforced since the beginning of the virus' spread.

- The cleaning of all "at risk" contact areas has been reinforced during events:

          - Elevator pushbuttons

          - Handrails

          - Push buttons of fixed water fountains

          - The toilets are cleaned more often (every

            30 minutes) as well as before and after the sessions

- All rooms are thoroughly cleaned before and after each event.

 

Safety measures:

- Up-to-date instructions from the Federal Office of Public Health (FOPH) are being displayed at the entrance of our conference centers and of each conference room.

- Wearing a mask is compulsory on catering premises and public spaces.

- The WHO recommendations for hand washing are posted in every bathroom.

- Hydro alcoholic gel dispensers are available at the entrance of our conference centers, at the front desk, at the main entrances of each conference room, as well as at our bars and restaurant.

- Recommendations and good practices for hand disinfection with hydro alcoholic gel are displayed on each of our distributors.

- Floor markings indicating the recommended social distance of 2m have been installed at the main front desk, at the entrances of our main conference rooms, as well as at the bars and at the restaurant.

- Floor markings to facilitate the flow in our conference rooms have been installed in our large conference rooms.

- We provide plexiglass protection on customer counters.

- We provide bins for your masks, at the entrances and exits of conference rooms.

- We provide rooms that are large enough to allow delegates to respect the recommended social distance of 1,5m per occupied seat. Additional fees may be charged if you require another room setup than the one that is provided.

 

Protective measures for our staff

- Protective plexiglass are installed at the main front desk, at our bars and restaurant by the cash desks.

- All our staff are equipped with masks and protective gloves.

- A protection plan has been shared with all staff, providing information, recommendations and good practices.

 

Our Restaurant Le MIP!: Protective measures

- Hydro alcoholic gel dispensers are available at the restaurant entrance and at the cash desks for hand disinfection.

- Floor marking to maintain a distance of 2 meters is installed in the hot dishes distribution area.

- Meals are prepared on site.

- Starters and desserts are prepackaged even if buffets are allowed.

- Main dishes will be served on a plate by our cooks.

- The trays will be prepared in advance with towel, glass and cutlery.

- All decorations on counters, tables etc. have been removed.

- Pepper, salt, salad dressings and jugs of self-service water have been removed from self service.

- Salt and pepper will be distributed by the cashier.

- A water fountain connected to the water network is available.

- Cash and card payments are allowed. We encourage our customers to pay by card and contactless when possible.

- The number of guests per table was halved in order to respect the social distancing recommended by the FOPH.

- Tables and chairs are regularly cleaned and disinfected.

 

Services temporarily suspended:

- Carafe water service on the Chair persons’ desks and bottled water fountains  have been eliminated. The fixed water fountains connected to the water network are maintained.

- The mobile "Feedback Now" kiosks have been temporarily removed.

- The coat hangers are currently out of use (without hanger) to limit “at risk” contact points.

- Magazines, brochures and flyers distribution at main front desk.

 

Is there a financial impact for the organization of my conference?

- We charge a "Clean & Safe" package of CHF 1 .- / delegate, which includes the provision of hydro alcoholic gel, reinforced cleaning of spaces and protective measures (Plexiglas) available.

 

Do you provide masks or gloves to your customers?

Masks are on sale at CICG Reception Desk at the price of CHF 50 cts per mask.
We do not sell protective gloves.
Customers who wish to wear gloves must have their own equipment.

 

What are the restrictions for hosting a cocktail reception?

Conferences up to 1000 people are authorized, but only if organizers are able to guarantee contact-tracing at all times.
It is the responsability of the organizers to ensure that the maximum number of people to contact does not exceed 100 by dividing the space into different sectors.

Wearing a mask is compulsory in all catering premises. All consumption must be taken seated at a table respecting social distancing of 1,5 meters per occupied seat.

 

FAQ

Do you provide masks or gloves to your customers?

We make masks and protective gloves available to our staff only.

Customers who wish to wear the mask or wear gloves must have their own equipment.

 

Do you plan to disinfect the room in the morning before meetings and at each lunch break?

In the morning yes, a thorough cleaning is planned in the daily cleaning of the ICCG.

For additional cleaning during the lunch break, we need to study the feasibility of your request according to the break time granted and the number of delegates attending the session. We will provide you with a quote based on the estimate cost. The costs will be charged on your final invoice.

Besides, the conference room will have to be fully emptied of personal effects, notebooks, laptops, as well as participants and speakers.

 

How do you organize the cleaning of touch screens on the Chair persons’ desks ?

All stations are cleaned on a daily basis before each sessions.

We provide special pens to navigate on the touch screens without risk. These pens are made of metal, they are also cleaned every morning.

 

Will there be a disinfectant spray to clean the podium and the chairs with each change of speakers or do we have to arrange it ourselves?

Upon request, we can provide a disinfectant spray to clean the Chair persons’ desks and chairs. We will kindly ask you to arrange the disinfection by yourselves upon each change of speaker and leave the spray in the room when the session is over.

 

Can we close the WC access in certain areas?

The access doors to the WC premises will not be locked: toilets near the occupied conference rooms have to be accessible in order to limit the use of the same sanitary facilities during break times, and also to limit waiting times.

In men's toilets, only one in two urinals is accessible in order to comply with distancing measures.

We are committed to cleaning the toilets more often, every 30 minutes and before and after the sessions.

 

Can we leave the doors to the WC open?

The access doors to the WC premises will not be left open because the automatic door closing system does not allow this. At the same time, we wish to avoid the spread of unpleasant odors.

We are committed to cleaning the toilets more often, every 30 minutes and before and after the sessions.

 

Will there be hydro alcoholic gel at the entrance to the CICG? If not, can you provide it or do we have to bring it ourselves?

We do provide hydro alcoholic gel at the entrance to the CICG, as well as at the entrance to the restaurant and bars,  and at each main entrances of our conference rooms.

 

 

What are the restrictions for hosting a cocktail reception?

Conferences up to 1,000 people are authorized, but only if organizers are able to guarantee contact-tracing at all times.

It is the responsibility of the organizers to ensure that the maximum number of people to contact does not exceed 300, for example by dividing the space into different sectors.

 

What would be the maximum capacity for a cocktail reception at the Varembé Conference Center (CCV)?

The maximum capacity for a cocktail reception at the CCV is around 150 people if buffets are to be installed, to allow good movement of people around them.

As part of a cocktail reception, distancing measures are not compulsory insofar as the organizer ensures that he can guarantee contact tracing at all times.

However, we do not provide hydro alcoholic gel for individual or small group offices.

 

Can you tell us about the efficiency of your air conditioning system? In our premises, for example, we had to leave certain windows open so that the air was sufficiently ventilated accordingly to the required standards. What about the CICG?

The CICG air conditioning system has been fully revised during in April and May 2020. These revisions are carried out annually by the FIPOI technical team and the ISO ePM1 (F7) type filters are all replaced on this occasion.

There is no possibility of opening windows at the CICG.

 

What about the use of interpretation booths?

Further to several technical improvements at the CICG, it is now possible to connect adjacent rooms and interpretation booths. Also, we provide one booth per person for the interpreter teams, whether the teams are composed by 2 or 3 interpreters.

Each booth is cleaned and disinfected after every conference.